Terms & Conditions

Rex Pest Control is a locally owned pest management company serving San Angelo, Texas, and surrounding communities.

We provide residential and commercial pest control services, which may include:

• General pest control
• Cockroach management
• Ant and spider treatments
• Rodent management
• Termite inspections and treatments
• Bed bug inspections and treatments
• Other pest management services offered by our company

Specific service scope, pricing, frequency, treatment methods, and warranties are determined by the applicable customer estimate, invoice, or written service agreement.

Program Name: Rex Pest Control Customer Communications

Rex Pest Control offers optional SMS/text messaging programs for customers who have provided the appropriate consent.

Program Description

Customers who opt in to transactional and customer service text messaging may receive messages related to:

• Appointment confirmations
• Appointment reminders
• Scheduling and rescheduling
• Technician arrival notifications
• Service completion notifications
• Treatment follow-up communications
• Invoices and billing reminders
• Payment confirmations
• Customer service responses
• Important account notifications

Customers who separately opt in to promotional messaging may also receive:

• Seasonal pest control promotions
• Special discounts and offers
• Service renewal opportunities
• Pest prevention reminders
• Announcements about available pest control services
• Invitations to schedule additional services
• How Customers Opt In

Customers may provide SMS consent through an authorized website form, written service agreement, or another documented consent process that meets applicable requirements.

Where offered, website consent forms include separate, optional checkboxes for transactional communications and marketing communications.

Consent preferences may be recorded in the customer's account or an authorized consent management system.

Providing a telephone number alone does not automatically constitute consent to receive promotional text messages.

Consent to receive SMS communications is not a condition of purchasing any goods or services.

Message Frequency

Message frequency varies based on customer service schedules, account activity, and communication preferences.

• Messages may be recurring.
• Message and Data Rates
• Message and data rates may apply.

Customers are responsible for charges imposed by their wireless carrier under their mobile service plan.

How to Opt Out

Customers may reply STOP to any Rex Pest Control text message to unsubscribe from the applicable SMS program.

A final confirmation message may be sent to acknowledge the opt-out request.

Customers may also request removal by contacting our office:

• Phone: (325) 942-6748
• Email: office@rexpestco.com
• How to Get Help
• Reply HELP to a Rex Pest Control text message for assistance.

Customers may also contact:

• Phone: (325) 942-6748
• Email: office@rexpestco.com
• Carrier Disclaimer
• Wireless carriers are not liable for delayed or undelivered messages.

SMS delivery may be affected by network availability, device settings, carrier restrictions, or other circumstances beyond our control.

Eligibility

Participants must be at least 18 years old and the owner or authorized user of the mobile phone number provided.

Customers should notify Rex Pest Control if their mobile phone number changes or is no longer under their control.

SMS Privacy

Rex Pest Control does not sell or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their independent marketing or promotional purposes.

Please review our Privacy Policy:

https://rexpestco.com/privacy-policy

Rex Pest Control uses PestPac, a third-party pest control business management platform, to support customer account management, scheduling, billing, service records, and authorized communications.

SMS messages may be transmitted through PestPac and its authorized messaging providers.

Rex Pest Control is responsible for obtaining appropriate customer consent and honoring applicable communication preferences and opt-out requests.

Customers may contact our office to update their communication preferences.

Service estimates are based on information provided by the customer and, when applicable, an inspection of the property.

Pricing may vary based on:

• Property size and layout
• Pest species and activity
• Infestation severity
• Treatment requirements
• Property access
• Preparation requirements
• Frequency of service
• Additional services requested

Certain inspections, including specialty pest inspections, may require a fee disclosed before scheduling.

If an inspection fee is eligible to be credited toward the cost of treatment, that credit will be stated in the applicable estimate or agreement.

Rex Pest Control reserves the right to revise an estimate when actual property conditions or service requirements differ materially from the information originally provided, subject to customer approval before additional chargeable work.

Customers agree to provide accurate contact information and reasonable access to the property at the scheduled service time.

Appointment times and arrival windows may change due to weather, emergencies, route conditions, or other operational circumstances.

Customers are encouraged to provide at least 24 hours' notice when requesting to cancel or reschedule an appointment.

Any applicable missed-appointment, cancellation, or access fees must be disclosed and agreed to in advance.

Customers agree to:

• Provide safe and reasonable access to treatment areas.
• Follow preparation instructions provided by Rex Pest Control.
• Secure pets and protect sensitive belongings as instructed.
• Follow applicable treatment safety and re-entry instructions.
• Disclose relevant property conditions that may affect treatment.
• Maintain reasonable sanitation and property conditions.

Address moisture, structural entry points, and other contributing conditions when recommended.

• Notify Rex Pest Control of continued pest activity or concerns following service.
• Provide accurate billing and contact information.

Failure to follow preparation or treatment instructions may affect service results and any applicable warranty.

Pest management results may vary depending on pest species, infestation severity, environmental conditions, sanitation, structural conditions, and customer cooperation.

Some pests may remain active for a period following treatment.

Certain infestations, including German cockroaches, bed bugs, rodents, and termites, may require additional treatments, monitoring, or corrective measures.

Rex Pest Control does not guarantee immediate or permanent elimination of pest activity unless a specific written warranty expressly provides otherwise.

Service guarantees, warranties, callbacks, and retreatments are governed by the customer's specific written service agreement or treatment warranty.

Free retreatments and unlimited callbacks are not automatically included with every service.

Additional services may be required when:

• Pest activity falls outside the original treatment scope.
• New infestations occur.
• Property conditions contribute to recurring pest activity.
• Preparation or treatment instructions were not followed.
• The applicable service warranty has expired.
• Additional treatment areas or pest species are identified.
• Any additional charges will be disclosed before the work is performed.

Rex Pest Control may offer monthly, bimonthly, quarterly, or other recurring service plans.

The customer's applicable service agreement establishes:

• Service frequency
• Treatment scope
• Pricing
• Applicable taxes
• Billing and payment terms
• Renewal provisions
• Cancellation requirements
• Included callbacks or retreatments, if any

Skipping, delaying, or declining scheduled services may reduce the effectiveness of a recurring pest management program.

Whether charges apply for missed, postponed, or canceled services depends on the terms of the customer's service agreement.

Customers agree to pay for services according to the applicable estimate, invoice, or service agreement.

Payment may be due upon service completion or under an approved billing arrangement.

Rex Pest Control may deliver invoices, statements, and payment reminders electronically or through other agreed communication methods.

Any late payment fees, returned-payment fees, finance charges, or collection costs must be authorized by the applicable agreement and permitted under Texas law.

Customers remain responsible for valid outstanding balances for services performed.

Automatic payments require separate authorization describing the applicable payment arrangement.

Customers may request cancellation of recurring pest control services by contacting Rex Pest Control.

Cancellation requirements, including any applicable notice period, are governed by the customer's written service agreement.

Services already performed remain payable.

Cancellation does not eliminate valid outstanding balances or other enforceable contractual obligations.

Visitors agree not to:

• Submit false or misleading information.
• Attempt unauthorized access to website systems.
• Interfere with website functionality.
• Use the website for unlawful or fraudulent purposes.
• Reproduce proprietary website materials for commercial purposes without authorization.

Website content, branding, logos, and other proprietary materials belong to Rex Pest Control or their respective owners.

To the extent permitted by applicable law, Rex Pest Control is not responsible for losses arising from inaccurate customer information, failure to follow treatment instructions, preexisting property conditions, or circumstances outside our reasonable control.

Rex Pest Control does not guarantee uninterrupted website availability or uninterrupted electronic communications.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under Texas law.

Any additional limitations, warranties, or remedies are governed by the applicable written service agreement and relevant law.

Customer information is collected, processed, and maintained according to our Privacy Policy.

Rex Pest Control uses customer information for legitimate business operations, service delivery, billing, customer support, and authorized communications.

Privacy Policy:

https://rexpestco.com/privacy-policy

These Terms are governed by the laws of the State of Texas.

Disputes are subject to applicable law and any enforceable dispute resolution provisions contained in the customer's written service agreement.

Rex Pest Control may update these Terms periodically to reflect changes in business practices, services, technology, or legal requirements.

Updates will be posted on our website with a revised effective date.

Changes will not retroactively alter existing contractual obligations unless permitted by law or agreed to by the affected parties.

For questions about these Terms, pest control services, billing, or customer communications, contact:

• Haller LLC DBA Rex Pest Control
• San Angelo, Texas
• Phone: (325) 942-6748
• Email: office@rexpestco.com
• Website: https://rexpestco.com