Privacy Policy

Rex Pest Control may collect the following information:

Personal and Contact Information

• First and last name
• Service address and billing address
• Telephone and mobile phone numbers
• Email address
• ZIP code
• Preferred communication methods

Service and Account Information

• Pest concerns and service requests
• Property details relevant to pest control services
• Inspection findings and treatment recommendations
• Appointment and scheduling history
• Pest control treatment records
• Products applied and service documentation
• Customer service agreements
• Customer communications and service history

Billing and Payment Information

• Invoice and account balances
• Payment history and transaction records
• Billing preferences
• Payment status and related account information

Payment card and banking information may be processed by secure third-party payment providers. Rex Pest Control does not independently store full payment card numbers on its website.

Website and Technical Information

When visiting our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser and device information
• Pages visited
• Website interaction information
• Referring websites
• Cookies and similar technologies

Rex Pest Control collects and uses information for legitimate business purposes, including:

• Providing residential and commercial pest control services.
• Responding to customer inquiries and estimate requests.
• Scheduling, confirming, and rescheduling service appointments.
• Sending appointment reminders and technician arrival notifications.
• Communicating treatment recommendations and service follow-ups.
• Sending invoices, account statements, payment reminders, and payment confirmations.
• Responding to customer questions, concerns, and service requests.
• Managing recurring pest control service accounts.
• Maintaining customer treatment records and service documentation.
• Complying with Texas Department of Agriculture requirements and other applicable laws.
• Improving our website, customer service, and business operations.
• Sending promotional offers, discounts, seasonal reminders, and service announcements when the customer has provided the appropriate marketing consent.

Rex Pest Control offers optional SMS/text messaging communications to customers who have provided the appropriate consent.

Depending on the customer's communication preferences, these messages may include:

Transactional and Customer Service Messages

• Appointment confirmations and reminders
• Appointment scheduling and rescheduling requests
• Technician arrival notifications
• Service completion notifications
• Follow-up treatment recommendations
• Invoices and billing reminders
• Payment confirmations
• Responses to customer service inquiries
• Important account and service updates

Marketing and Promotional Messages

Customers who separately consent to marketing text messages may receive:

• Seasonal pest control promotions
• Special offers and discounts
• Service renewal opportunities
• Pest prevention tips and seasonal service reminders
• Announcements about available services
• Invitations to schedule additional or recurring pest control services

Marketing SMS consent is separate from transactional SMS consent.

Message Frequency: Message frequency varies depending on customer service schedules, account activity, and communication preferences. Messages may be recurring.

Messaging Charges: Message and data rates may apply according to the customer's wireless service plan.

Opt-Out: Customers may reply STOP to opt out of the applicable SMS messaging program at any time.

Assistance: Customers may reply HELP for assistance or contact Rex Pest Control at (325) 942-6748.

Consent: Consent to receive SMS messages is voluntary and is not a condition of purchasing goods or services.

Customers may also request changes to their communication preferences by emailing office@rexpestco.com.

For additional information, please review our Terms & Conditions at:

https://rexpestco.com/terms

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services, such as customer service, is permitted.

All other categories of sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Rex Pest Control does not sell, rent, trade, or disclose customer mobile phone numbers or SMS consent information to outside organizations for their independent marketing or promotional purposes.

Customer mobile information may be processed by authorized service providers solely to deliver communications on behalf of Rex Pest Control.

Rex Pest Control uses PestPac, a third-party pest control business management platform, to support business operations and customer communications.

PestPac may be used to manage:

• Customer accounts and contact information
• Service scheduling and appointments
• Service history and treatment records
• Customer communications
• Billing and payment information
• Recurring service arrangements
• SMS/text messaging communications
• Customer service requests and follow-ups

When customers consent to receive text messages, Rex Pest Control may use PestPac and its authorized messaging service providers to deliver appointment reminders, service notifications, billing communications, and other authorized messages.

Customer information is shared with these service providers only as reasonably necessary to perform services on behalf of Rex Pest Control.

Rex Pest Control does not authorize PestPac or its messaging providers to use customer mobile information or SMS consent records for their independent marketing or promotional purposes.

Rex Pest Control does not sell customer personal information.

We may share necessary information with trusted third-party service providers that assist with:

• Customer management and scheduling
• Field-service operations
• Website hosting and maintenance
• SMS and email communications
• Payment processing
• Accounting and administrative operations
• Technology and information security

These providers are authorized to process information only as necessary to provide services on our behalf, subject to applicable agreements and legal requirements.

We may also disclose information when reasonably necessary to comply with legal obligations, regulatory requirements, lawful government requests, or to protect the rights, property, or safety of Rex Pest Control, its customers, employees, or others.

If the business undergoes an ownership change, merger, or asset transfer, relevant business and customer records may be transferred as permitted by law. SMS marketing consent information will not be transferred for independent third-party marketing purposes.

• Customers may request changes to their communication preferences at any time.
• SMS/Text Messages
• Reply STOP to unsubscribe from the applicable text messaging program.
• A confirmation message may be sent to acknowledge the opt-out request.
• Customers may also contact our office to request removal from SMS communications.
• Email Communications

Customers may unsubscribe from promotional emails through an unsubscribe link when provided or by contacting our office.

Telephone Communications

Customers may request that their number be placed on our internal do-not-call list for marketing communications.

Opting out of marketing or SMS communications does not eliminate outstanding account obligations or prevent necessary communications through other legally permitted channels.

Customers may contact Rex Pest Control to request access to, correction of, or deletion of personal information maintained by our company.

We will review and respond to requests in accordance with applicable law.

Certain information may be retained when necessary to comply with legal, regulatory, accounting, tax, or pest control treatment recordkeeping requirements.

Requests may be submitted to:

• Email: office@rexpestco.com
• Phone: (325) 942-6748

Rex Pest Control retains customer information for as long as reasonably necessary to:

• Provide requested pest control services
• Maintain customer accounts and service history
• Comply with Texas Department of Agriculture recordkeeping requirements
• Meet tax, accounting, and financial obligations
• Resolve customer inquiries and disputes
• Document customer communication consent and opt-out requests
• Comply with applicable laws and regulations

Rex Pest Control uses reasonable administrative, technical, and operational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or misuse.

We work with third-party technology and payment providers to support secure business operations.

However, no internet-based transmission or electronic storage system can be guaranteed completely secure.

Our website may use cookies and similar technologies to improve functionality, understand website activity, and enhance the visitor experience.

• Customers may manage cookies through their browser settings.
• Disabling certain cookies may affect website functionality.

• Rex Pest Control's website and services are intended for adults.
• We do not knowingly collect personal information from children under the age of 13.
• Our SMS messaging programs are intended for individuals age 18 or older.

Our website may contain links to third-party websites, payment portals, review platforms, or other external services.

Rex Pest Control is not responsible for the privacy policies, content, or security practices of third-party websites that we do not operate.

Rex Pest Control may update this Privacy Policy periodically to reflect changes in business practices, technology, services, or applicable legal requirements.

Updates will be published on our website with a revised effective date.

For questions regarding this Privacy Policy, personal information, or communication preferences, please contact:

• Haller LLC DBA Rex Pest Control
• San Angelo, Texas
• Phone: (325) 942-6748
• Email: office@rexpestco.com
• Website: https://rexpestco.com